Return & Refund Policy

This Return & Refund Policy applies to purchases made on CPUwala.in, owned and operated by GO Wireless, A101, Ground Floor, Gali No. 17, 40 Feet Road, Chanakya Place, Uttam Nagar, New Delhi – 110059, India.

By placing an order on our website, you agree to this policy.

1. Eligibility for Returns

We accept returns only under the following conditions:

Product is damaged, defective, or incorrect at the time of delivery
Product is unused, uninstalled, and in original packaging
All original accessories, manuals, warranty cards, and invoices are included

Return requests must be raised within 3 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse, mishandling, or improper installation
Software, digital licenses, or downloadable products
Products without original packaging or serial numbers
Items marked as Final Sale / Non-Returnable

3. Return Process

To initiate a return:

Email or contact us with your Order ID, product details, and issue description
Provide clear images or video (if requested)
Once approved, return instructions will be shared

Unauthorized returns will not be accepted.

4. Refund Policy

Approved refunds will be processed after product inspection
Refunds will be issued to the original payment method
Processing time: 5–10 business days after approval

Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Policy

Replacement will be offered subject to stock availability
If replacement is unavailable, a refund will be issued

6. Cancellation Policy

Orders can be cancelled before shipment only
Once shipped, cancellation requests will not be accepted

7. Damaged or Tampered Packages

If the package appears damaged or tampered:

Do not accept delivery
Immediately inform our support team

Acceptance of delivery confirms the product was received in good condition.

8. Contact for Returns & Refunds

GO Wireless
A101, Ground Floor, Gali No. 17,
40 Feet Road, Chanakya Place,
Uttam Nagar, New Delhi – 110059, India
Website: https://www.cpuwala.in